This Privacy Policy describes how Transcend Global Logistics ("we", "us", "our") collects, uses, and protects the information you provide when you visit our website or use our services. We are committed to respecting your privacy and maintaining the security of your personal information. By accessing our website or using our services, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

• Personal Information: When you place an order or create an account with us, we may collect personal information such as your name, email address, phone number, and delivery address.
• Payment Information: If you make a purchase, we collect payment information, including credit card details, to process your transaction securely.
• Usage Data: We may collect information about your interactions with our website, such as the pages you visit, the links you click, and the duration of your visits.
• Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, communicate with you about your order status, and provide customer support.
• Improving Our Services: To analyze website usage trends, monitor the effectiveness of our marketing campaigns, and improve our website and services.
• Communication: To send you promotional offers, newsletters, and other updates about our products and services unless you opt out of receiving such communications.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing of Information

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
• Legal Requirements: We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Your Rights

You have the right to:

• Access and update your personal information.
• Request that we delete your personal information, subject to legal requirements.
• Opt out of receiving marketing communications from us.

SMS Terms & Conditions

1- SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications: If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time."

3- Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method: You may opt-in to receive SMS messages from [Company Name] in the following ways (This is an example. Please include the method used.)

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

6- Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the contact form on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any changes.